Taxes
Taxes will be charged on most U.S. orders, excluding military addresses. Recent legislation has allowed states to mandate whether sales tax can be charged on online purchases shipping to their state. Most states have enacted laws to take advantage of this. Based on the shipping address of your order, we may now be required to charge sales tax. We know no one likes paying taxes but it is important that we adhere to all applicable state tax laws.
Shipping
Our web store is connected to USPS, Fed EX, and UPS. Enter your address and see a "real time" estimate of shipping charges. Orders over $100 ship free in the continental US. Excludes Hawaii, Alaska, and Puerto Rico.
Returns
Your satisfaction is very important to us!
If a product in your order is incorrect, damaged or missing, please contact the shop (515-255-1010) within 30 days of receipt of the order so that we can work with you to make it right. An identical (when available) replacement item will be sent to the buyer at no additional cost. Sometimes, especially with fabric, an item may no longer be available, in which case we will do our best to replace it with a similar item. Unfortunately we will not be able to replace, reship or refund if we are not notified within 30 days.
Block of the Month and Preorder fees are nonrefundable. Clearance items may not be returned. Due to copyright laws, patterns and books may not be returned.
Other items can be returned for a store credit if returned withing 30 days of receipt. Refunds will not be given for shipping charges. All returns must be in original condition and packaging and they must not have a pet or smoke odor to them. Returns that have a pet or smoke odor will not receive a credit.
If you’ve purchased a product that came with a Manufacturer Warranty please follow the instructions included with your product warranty for details on how to proceed for repair or replacement. Unfortunately, we are unable to accept returns of damaged or malfunctioning warrantied products.
Please place a copy of the original order/receipt in the package to be returned and send to:
The Iowa Quilt Block
Returns Department
325 5th Street
West Des Moines, Iowa 50265